PRIVACY POLICY
Effective Date: July 15, 2024
Introduction
Heal & Conquer Counseling Services respects your privacy and is committed to protecting it through our compliance with this privacy policy. This privacy policy describes the types of information we may collect from you or that you may provide when you visit our website or use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
Information We Collect
We may collect several types of information from and about patients or potential patients, including:
Personal Information: Name, address, email address, phone number, date of birth, emergency contact information, insurance information, and health history.
Health Information: Medical records, treatment history, mental health history, medications, and other health-related information.
Payment Information: Credit card details or other payment information for billing purposes.
Communications: Records and copies of your correspondence with us, including email addresses and chat transcripts.
How We Use Your Information
We use the information that we collect about you or that you provide to us, including any personal information:
To provide you with mental health services.
To process payments and insurance claims.
To communicate with you about appointments, treatment plans, or other administrative matters.
To comply with legal obligations.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.
Disclosure of Your Information
We may disclose aggregated information about our patients, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:
To our employees, contractors, and service providers who need to know such information to provide services to us.
To comply with any court order, law, or legal process, including responding to any government or regulatory request.
Your Rights Regarding Your Information
You have the right to:
Access your personal information.
Request correction of your personal information.
Request deletion of your personal information.
Object to processing of your personal information.
Withdraw consent at any time where we are relying on consent to process your personal information.
Changes to Our Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact me at:
Attn: Araceli Vega, LCSW #107863
P.O. Box 592
West Sacramento, CA 95691
(916) 360-0106
avega.lcsw@gmail.com